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DVLA – general information
In line with the government's advice DVLA have a very limited number of staff on-site who are only dealing with applications from those who are directly involved in the response to the Covid-19 pandemic. In particular, they are prioritising applications relating to HGV drivers and key workers to make sure they get any documentation they need as quickly as possible. They are unable to deal with any other paper applications until further notice.

DVLA's customer reception in Swansea is closed. Please do not travel for assistance in person as there will be no one available to help you.

So DVLA can help those in most need, please do not call unless you are directly involved in the nation's response to Covid-19. Unfortunately, they will not be able to respond to any other calls or general queries until further notice.

DVLA's opening hours for key workers only are Monday to Friday, 10am to 4pm – please see the information below for contact details:



Vehicles enquiry – 0300 123 1272
Drivers enquiry – 0300 123 2408
Drivers Medical enquiry – 0300 790 6103


Delays in issuing licences
DVLA are currently facing delays in issuing driving licence renewals for drivers with a medical condition.

This is because, with NHS staff rightly focused on the nationwide response to Coronavirus, if you have a health condition requiring further information or examinations, there are likely to be significant delays before NHS doctors, consultants or opticians are able to provide the DVLA with the information they need to be able to make a licensing decision and send you a new driving licence.

Providing you have a current driving licence and you have not been told by your doctor or optician that you should not drive, you will be able to drive while DVLA is considering your application.

Road safety is DVLA's top priority and by law, all drivers must meet certain minimum medical standards and drivers must ensure they are medically fit to drive. All drivers must notify DVLA of the onset or worsening of a medical condition – please see the link below:

Driving lessons, theory tests and driving tests to restart in England
Driving lessons and theory tests will restart on Saturday 4 July 2020 in England, and car driving tests will restart from Wednesday 22 July 2020.

The rule applies to all types of driver and motorcycle training in England, including private practice with someone you live with or in your support bubble.

Theory tests will take place with social distancing measures in place to help stop the spread of coronavirus.

When services restart depends on what vehicle you're learning to drive or ride – please see the link below:

The link below provides information on how driving tests will be conducted when they restart:

Apply for an emergency driving/theory test if you're a critical/key worker

You can apply for an emergency test if your work is critical to the coronavirus response. This includes if you work in:

  • health and social care
  • education and childcare
  • key public services
  • local and national government
  • food and other necessary goods
  • public safety and national security
  • transport
  • utilities, communication and financial services

The links below allow you to apply for a driving/theory test if you're a key worker:

Bus and lorry drivers – D4 medical updates
The Government is making temporary provisions for bus and lorry drivers aged 45 and over to forego the need for a D4 medical in order to renew their driving entitlement. These changes are temporary and will only apply where the licence has not expired before 1 January 2020.

The licence will only be valid for one year instead of five years and the driver will need to submit a completed D4 when the licence is due for renewal in 12 months. Drivers with health issues will still need to declare these, and those with health issues that prevent them from driving safely will not have their licence renewed. All drivers must ensure they are medically fit to drive.

The above has been taken from information written and supplied by the DVLA, DfT and .GOV


The NHS Test and Trace Service works by asking individuals who have tested positive for Coronavirus to share details of others they have been in contact with who could have caught Coronavirus from them, and then asks those people to self-isolate for 14 days.

If you take a Coronavirus test and test positive, the service will contact you within 72 hours. If you have not taken the test and you receive something saying you have tested positive then this is obviously a scam.

If you have been in contact with someone who has tested positive and they have notified the NHS of your details, then the NHS will contact you asking you to self isolate.

Genuine texts, calls or emails from the NHS service won't ask you for any personal details upfront.

Calls and texts will only come from one verified NHS number: 0300 013 5000.

If you think you have received a scam email / text / call then you can report it to Action Fraud.

For further information on this topic, please see the article in Related Information.

Scammers are using phishing emails to attempt to profit from the coronavirus outbreak. Watch out for scam messages and don't click on links or attachments in suspicious emails and never respond to unsolicited messages and calls that ask for your personal or financial details. See links in 'Related Information' for more details.


Photocard licences or entitlement to drive that expires between 1 February and 31 December 2020 have been extended for 11 months from the date of expiry.

Under the changes, drivers whose photocard driving licence or entitlement to drive runs out between 1 February 2020 and 31 December 2020 will have their entitlement automatically extended from the expiry date, for a period of 11 months. Drivers do not need to apply to renew their licence until they receive a reminder before their extension expires.

The initial extension expired at the end of August. This has now been further extended to the end of the year under temporary changes announced by DVLA.

If a driver applies to DVLA to renew their photocard or their entitlement, they can continue to drive while DVLA is considering their application, providing they have not been told by their doctor or optician that they should not drive. Further information is available via the link below:

By law, all drivers must ensure they always meet the medical standards for fitness to drive when driving. Information about driving with a medical condition is available on GOV.UK.


MOTs generally
Due to the unfolding Covid-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by 6 months. This will continue until confirmed otherwise.

This will allow vehicle owners to continue to be able to get to work where this absolutely cannot be done from home or do essential shopping.

Vehicles must be kept in a roadworthy condition and drivers can be prosecuted if they drive an unsafe vehicle.

The following link provides further information about MOTs due before 30 March:

The government has extended the requirement for certain businesses to close, but garages are allowed to stay open.

This is to make sure that essential vehicle maintenance and repair to keep vehicles, goods and key workers moving and safe can continue.

MOTs – which vehicles are eligible?
Your MOT certificate will be extended by 6 months if it was due to expire on or after 30 March 2020 and your vehicle is a car, motorcycle, light van or other light vehicle (please see the link below):

The extension also applies to these types of vehicles that are due their first MOT test on or after 30 March 2020.

MOTs – how does the extension work?
Your vehicle's MOT expiry date will be automatically extended by 6 months if it's eligible. This will be done about 7 days before it's due to expire.

This means that:

  • your vehicle will still have a valid MOT certificate for an extra 6 months
  • you can still tax your vehicle - you might need to wait to do this until later in the month if both your MOT and vehicle tax run out in the same month – see 'TAX' below
  • your insurance will still be valid
  • your vehicle's record will be updated so the police can see you have a valid MOT

You will not get a new paper MOT certificate with the new expiry date on it.

For example, your vehicle's MOT was due to expire on 3 May 2020. This will automatically be extended to 3 November 2020. You will need to get your MOT by this date.

MOT extension – what do I need to do?
Your vehicle's MOT expiry date will be updated about 7 days before it was originally due to expire.

  1. Three days before your MOT was originally due to expire, check the expiry date has been extended via the link below:

  2. If the expiry date has not been extended 3 days before it was due to expire, email covid19mot@dvsa

You need to include these details in the email:

  • the date your MOT expired
  • your vehicle registration number (number plate)

The Driver and Vehicle Standards Agency will then:

  • update your vehicle's record
  • email you to tell you this has been done

MOT due on or after 1 August 2020
Your MOT certificate will not be extended if your vehicle's MOT expires on or after 1 August 2020. You must book an MOT as usual.

MOT centres are open now for you to get an MOT.

You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date.

For example, if your MOT runs out on 2 August, the earliest you can get an MOT to keep the same renewal date for next year is 3 July.

When you should not take your vehicle for its MOT
You should not take your vehicle for its MOT if either:

  • you're self-isolating as you or someone you live with has coronavirus symptoms
  • you're being advised to shield as you are extremely vulnerable from coronavirus - there's different guidance for shielding for England, Scotland and Wales.

Some MOT centres will collect your vehicle, carry out an MOT, and return it if you're being shielded. Contact your local MOT centres to find out if they offer this service.

The Department for Transport is working with insurers and the police to make sure you are not unfairly penalised for not being able to get an MOT.

MOT – keep your vehicle safe to drive
You must make sure your vehicle is safe to drive ('roadworthy'). It can be unsafe even if your MOT expiry date has been extended.

Find out:

  • The link below explains how to check your vehicle is safe

  • The link below explains what rules you need to follow to maintain your vehicle

If you take your vehicle for its MOT and it fails
Your MOT extension will no longer apply if you take your vehicle for its MOT and it fails. Your vehicle will need to be fixed and pass its MOT before you can use it again.

Your vehicle's MOT was originally due to expire on 3 May 2020, but has been extended to 3 November 2020. You take your vehicle for its MOT in August and it fails. You must stop using the vehicle until it's fixed and passes another MOT test.

Get unsafe vehicles repaired
Take your vehicle to be repaired at the nearest open garage if it's unsafe. These are allowed to stay open during the coronavirus outbreak. You can be fined up to £2,500, be banned from driving and get 3 penalty points for driving a vehicle in a dangerous condition.

MOTs – lorries/busses
Lorries, buses and trailers will be exempt from needing an MOT for 3 months from 21 March 2020. You might need to apply for this, depending on your vehicle - please see the link below:

If your vehicle tax and MOT run out in the same month.

You cannot renew your vehicle tax until your MOT expiry date has been extended. It will be extended a few days before it was originally due to expire. This means you might need to wait until later in the month to tax your vehicle.

You can check that the MOT expiry date has been extended before you tax your vehicle via the link below:

You can tax:

The above has been taken from information written and supplied by the DVLA, DfT and .GOV

Will the fact that my MOT has been extended affect my car insurance?
If you are concerned that the government's policy of extending vehicle MOTs may have affected your car insurance, we would suggest you contact your insurer and check that you still have the same level of cover.

Contact your local police force

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