We've always been careful to protect your data, and believe you have every right to know how and why we need it. We have outlined the cookies used in this site below and what they are used for. Please see our privacy policy for more information.

You will also find optional cookies below which you can opt into to help us improve this site.

The following cookies are necessary to the working of the site you are using.

playstoreredirect - used to prevent repeated messages about the Android app.

iphoneredirect -used to prevent repeated messages about the iOS App.

pnldfaqa764bdjiphoneredirect - satisfaction cookie, keeps track of what the user has responded with, to prevent duplicates.

pnldfaq4639hf9059hybei - ratings cookie, keeps track of what the user has rated, to prevent duplicates

fw-session - stores the session id for internal session management

authinfo - stores encrypted authentication information for logged in users

cookieconsentstatus - keeps track of the cookie response

allowedcookies - stores the selected optional cookies

Check the box alongside any cookie to accept its use. Leave the checkbox clear to decline its use, then click Update Preferences to save.

If you allow Google Analytics, additional cookies are created when Analytics is recording the pages visited. They have names in the format _utm

Cookies are pieces of information that are used to improve services for you through, for example:

• Enabling a service to recognise your device so you don't have to give the same information several times during one visit.
• Recognising that you may already have given a username and password, so you don't need to do it for every web page clicked.
• Measuring how many people are using services, so they can be made easier to use and we can make sure there's enough capacity to ensure they are fast.
• Analysing anonymised data to help us understand how people interact with our services so we can make them better.

By understanding how people use the website, we can make improvements to the navigation and content and make the site easier to access.

We use Google Analytics to gather data on the number of people accessing this website, where they are accessing it from, what pages they visit, and what technology they are using. Google Analytics cannot identify you personally, but does allow us to understand our users as a group, for example by recording what browsers are being used.

On some of our systems we use a cookie called "RequestVerificationToken" to help protect you against a specific form of malicious attack called Cross Site Request Forgery. Searching for this term will reveal a wealth of information about this potential vulnerability, and how it is closed through the use of cookies.

To remember who you are as you move from page to page of the website, particularly after logging in to a service, we use a number of "session" cookies which may include "fw-session" and "ASPSessionIDrandomletters". These store your session ID to allow the site to recognise your movement around the site as being from one computer. These cookies expire when you close your browser or log out, and contain no personal information about you.

Some elements of our website use cookies to make them easier to use. These may include:

• Cookies to record that we have already presented you with a piece of information, which you would find intrusive and annoying if we continually re-presented. These may include notifications about the availability of new features or applications, and warning notices.
• Cookies to retain settings or choices that you have made earlier during your visit to our site, so that we can reapply those choices when you revisit the relevant pages. These save you effort in reselecting the settings or making the choice, improving your experience of the website. For example, pre- populating complex search criteria screens with previous values, or collating selections you have made throughout your visit.

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

If you wish to opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.