Protect yourself:
- Always be suspicious of a cold caller claiming to be from your bank or a position of authority.
- Someone who is genuinely from a trusted authority or an official from your bank will never ask you to confirm your details.
- Make sure you get the callers details and then check the details independently.
- Banks do not set up safe accounts for people to transfer money to.
- Never transfer money to someone unless you are 100% sure.
If you think you have been the victim of a scam such as this, we recommend that you contact your bank as soon as possible. You should also report it to Action Fraud. See Is this a scam? for details on the different types of scams and the related information for guidance on how to protect yourself from scammers.