Scammers will contact you and may pretend to be from your bank, HMRC or the police, they may do this over the phone, email, text message or social media apps. They warn you that there has been suspicious or criminal activity with your bank account, and then explain they have set up an account (a safe account) that you can transfer your money to. This will always be their account, and even if they say it’s in your name you will not be able to access it.
- Always be suspicious of a cold caller claiming to be from your bank or a position of authority.
- Someone who is genuinely from a trusted authority or an official from your bank will never ask you to confirm your details.
- Make sure you get the callers details and then check the details independently.
- Banks do not set up safe accounts for people to transfer money to.
- Never transfer money to someone unless you are 100% sure.
If you think you have been the victim of a scam such as this, we recommend that you contact your bank as soon as possible. You should also report it to Action Fraud. See Is this a scam? for details on the different types of scams and the related information for guidance on how to protect yourself from scammers.