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FAQ help

Here are some helpful hints about navigating the FAQ site.  This is set out in 4 stages,

  • Stage 1 local information
  • Stage 2 finding the question you want
  • Stage 3 the question and answer page
  • Stage 4 additional features

STAGE 1 LOCAL INFORMATION

Select your local force
In order to display any local information you need to select a force from the splash page (page with the map).   If you have not already chosen your local force and would like to do so, then go  to the home page and in the top right of the screen there is a 'Related information' box.  Click on 'Select a force to view local information'.  This will direct you to the splash page.  On this page there are three ways of to select your local police force.

  • On the left, type in town and click 'Go' to find local force
  • In the middle, click on force area from the map
  • On the right, select local force from drop down list

If you do not want to view local information you can select from the top right 'Skip for FAQ home page'.

STAGE 2 FINDING THE QUESTION YOU WANT 
There are 3 ways of searching the site, by A-Z, by section heading and  through a normal search facility.

By A-Z
Click on the letter of your choice and a list of categories will display

e.g. by selecting C,

Cats
Child employment
Civil disputes etc

will be displayed. Click on the category you want and a list of questions related to that category will appear

e.g. Cats

I have lost my cat what can I do?
A neighbour 's dog has attacked my cat can the police do anything?
I have knocked a cat over, what do I do?

Then selected the desired question.

By section heading 
Under the A-Z there is a drop down list of section headings. 

Select the heading you are interested in and press Go. A list of categories within that heading will appear,

e.g. select Animals

Birds
Cats
Dogs
Trapped animals
Wild animals

Select the type of animal in which you are interested and a list of questions will appear.

E.g. Cats 

I have lost my cat what can I do?
I have knocked a cat over, what do I do?
A neighbour's dog has attacked my cat, can the police do anything?

By searching 

Search
At the top left of the screen there is a search button. Click on it.

This will take you to the search screen.  Type a key word in the "full text" box. A list of questions in which that word has been used will be displayed. Select the question you require.

e.g. By typing cat in the full text box, a list of questions will appear.

I have lost my cat what can I do?
I have knocked a cat over, what do I do?
A neighbour’s dog has attacked my cat can the police do anything?

Alternatively if you know the question number you can enter that in the appropriate box and it will find the relevant question,

e.g.  type in Q308 

Quicksearch
On the top right of the screen there is a quick search facility. This can be used as above for words or questions numbers.

In both types of search, you must type in a Q before putting the question number in or will not find the question.

 
STAGE 3  THE QUESTION AND ANSWER PAGE
Now that you have found the question for which you are looking, Click on it.

This will take you to the question page.

You will see the question and underneath there will be an answer.  The answer will provide you with the information you require. This database provides general information and although the information is correct at the time of writing if you have a legal problem you should always seek the advice of a solicitor or the police.  If there is any local information it will be displayed in a separate box underneath the question. 

There is an opportunity for you to rate the information given on the page by selecting a number of stars, we would greatly appreciate you taking a couple of seconds in order to do this.

To the right of the question there is related information, in this box you will related websites and questions, which you may find useful.

There is also a facility to print the page, which is printer friendly and only prints the question and answer.

You can email the page if you feel that someone else might be interested in the information.

STAGE 4 ADDITIONAL FEATURES
There are additional features on the database, 

  • A top 10 list, which lists the top 10 most rated items so that you can see what everyone else is looking for. 
  • If you cannot find the question you are looking for then you can email us with your question. We are unable to enter into personal correspondence but if we feel that the question would be useful to others then we will publish it on the website. 
  • Latest news, this is a snippet of the latest news which is changed regularly.
  • A banner which tells you about new questions and changes to older material.  The banner will rotate through all the headlines.  You can pause, fast forward , rewind or just play the banner in order to view the information.