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    Q785: What happens if I call 101 but it is an emergency situation?

    If you call 101 and it is deemed to be an emergency, or during the call your situation becomes an emergency, service centre staff are fully trained to deal with all emergency and non-emergency situations.

    Always dial 999 when an immediate response is needed - when a crime is in progress, when someone suspected of a crime is nearby, when a life is in danger or when violence is being used or threatened.

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