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    Q783: Does 101 replace existing direct dial numbers?

    The 101 system is able to determine your location before connecting you to the department in your area who will have the local knowledge to be able to assist you. However, if you know the contact details of the person you would like to speak to, you are still able to use their direct line.

    If the 101 service is not available in your area, you can select an alternative number from the following link -

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