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Q549: I have missed a flight because of a road traffic accident on my way to the airport, the insurance company would like some proof, can you help?

There is a Memorandum of Understanding between the National Police Chiefs Council in conjunction with the Office of the Information Commissioner Office and the Association of British Insurers; this permits Insurers and Loss Adjusters to request information from a police force for the purpose of validating a claim.

Requests for the disclosure of information for the purpose of insurance claims are dealt with directly between insurers and the Police. Claimants should contact their insurers for further details.

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