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    Q54: The shop where I bought my TV/DVD player have repaired it and I think its too expensive, what can I do?

    It is always best to agree a price for the repair beforehand but when such situations arise it becomes a civil dispute.

    In these circumstances you are entitled to receive a service which has been carried out with reasonable care and skill, within a reasonable time for a reasonable price.

    If you feel that the price is excessive, it would be a good idea to get an independent written estimate of what someone else would charge to do the work.

    If you still feel the price is excessive then contact Consumer Direct on: 08454 04 05 06.

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