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Q54: The shop where I bought my TV / washing machine / mobile phone / other electrical item has repaired it and I think it's too expensive, what can I do?

It is always best to agree a price for repairs beforehand, but when such situations arise it could become a civil dispute.

In these circumstances you are entitled to receive a service which has been carried out with reasonable care and skill, within a reasonable time, for a reasonable price.

If you feel that the price is excessive, it would be a good idea to get an independent written estimate of what someone else would charge to do the work.

If you still feel the price is excessive then contact Consumer Direct on: 08454 04 05 06

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