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    Q1103: What is the what3words system?

    The what3words system enables the emergency services to find someone more easily.

    When people call 999 they often struggle to describe their location, what3words helps them say exactly where they are, saving precious response time.

    How does it work?

    The system works by assigning 3 distinct words for every 3 square metre grid square on a map.

    You must have the what3words app on your phone (which you can download on both Android and iOS from the link in Related Information). Then in an emergency:

    • Find the 3 word address for your current location on the free what3words app. It works offline – ideal for areas with an unreliable data connection.
    • Share your 3 word address over the phone to the call handler.
    • The emergency service can then coordinate a response directly to the exact location where help is needed.

    Please see the official what3words website in Related Information if you wish to know more.

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