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Q1083: Can you tell me about tech support scams?

Tech support scams usually involve an unsolicited phone call from a scammer claiming to be working for a well known tech support company. They try to convince you that your computer is not working properly or may be infected with viruses and claim to be able to fix this non-existent problem. The scammers may request payment for fixing the issue or may be attempting to install malware in order to steal your personal or financial information.

Pop-up warnings are used by scammers, these appear on your computer screen and appear to be from a legitimate tech company. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help. If you get this kind of pop-up on your computer, do not call. Legitimate companies do not display pop-up warnings that ask you to call a number.

Precautions you can take against tech support scammers include:

    • Do not click on links or call any numbers you are given.
    • Do not grant remote access to your computer.
    • Do not send any money.
    • Do not give out any personal or financial information.
    • Keep your security or virus checking software up to date.
    • Stop and take five. See link in related information.

If you are worried that you may have fallen victim to this type of scam, you can contact Action Fraud, see link in related information.

If you have given your bank details to an unsolicited caller, contact your bank as soon as possible.

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