Police contact non emergency 101

Questions:

• Does 101 replace 999?
• Does 101 replace existing direct dial numbers?
• How can I / my solicitor / insurance agent obtain a copy of a collision report following a road traffic collision?
• How does 101 work?
• How much does it cost to call 101?
• If English isn't my first language, can I still call 101?
• If I am deaf, deafened, hard of hearing or have a speech impairment, can I call 101?
• What happens if I call 101 but it is an emergency situation?
• What is 101 and when should it be used?
• When should I use the 101 number and where is it available?